Privacy Policy

1. Introduction and Scope

1.1 okbetphl ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all individuals who interact with the okbetphl platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

1.2 This Policy applies to all users of the okbetphl platform, including registered players, visitors to the website, and individuals who contact our customer support team. It covers data collected through all channels, including the website, live chat, email, and any other means of communication with okbetphl.

1.3 This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the okbetphl platform.

1.4 okbetphl operates in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. We are committed to upholding the rights of all data subjects under Philippine law.

2. Data Controller Information

2.1 For the purposes of applicable data protection legislation, okbetphl is the data controller responsible for your personal data collected through the okbetphl platform.

2.2 Our designated Data Protection Officer (DPO) oversees compliance with this Privacy Policy and applicable data protection laws. If you have any questions or concerns regarding the processing of your personal data, you may contact our DPO through the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

3.1 okbetphl collects the following categories of personal data from players and platform users:

3.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (to verify that you meet the 21-year minimum age requirement);
• Gender (optional, for personalization purposes);
• Nationality and country of residence;
• Government-issued identification number (e.g., Philippine passport, SSS, UMID, or driver's license number).

3.2 Contact Data

• Email address;
• Mobile phone number (Philippine mobile numbers, e.g., Globe, Smart, DITO);
• Residential address, including barangay, city or municipality, province, and postal code.

3.3 Financial and Transaction Data

• Payment method details (e.g., GCash mobile number, PayMaya account, BPI, BDO, or Metrobank account details);
• Deposit and withdrawal transaction history;
• Account balance information;
• Bonus and promotional credit history.

3.4 Gaming Activity Data

• Game play history, including games played, wagers placed, and outcomes;
• Session duration and frequency of play;
• Responsible gaming tool usage (deposit limits, self-exclusion periods, etc.);
• Bonus and promotion participation history.

3.5 Technical and Device Data

• IP address and approximate geolocation (derived from your IP address);
• Device type, operating system, and browser type and version;
• Unique device identifiers;
• Cookie identifiers and session tokens;
• Referring website or source through which you accessed the okbetphl platform.

3.6 Communications Data

• Records of communications with our customer support team, including live chat transcripts, emails, and support ticket history;
• Survey responses and feedback submitted through the platform;
• Records of your marketing communication preferences.

4. How We Collect Your Data

4.1 okbetphl collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Data collected automatically when you use the platform, including through cookies, web beacons, and similar tracking technologies (see Section 8);
• Third-party sources: Data received from identity verification service providers, payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), fraud prevention services, and regulatory authorities where permitted by law;
• Publicly available sources: In limited circumstances, data from publicly available sources such as government databases, where necessary for identity verification or fraud prevention purposes.

5. Legal Basis for Processing

5.1 okbetphl processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

6. How We Use Your Data

6.1 okbetphl uses the personal data we collect for the following purposes:

• To create, verify, and manage your okbetphl player account;
• To process deposits, withdrawals, and other financial transactions through your chosen payment method (GCash, PayMaya, BPI, BDO, Metrobank, and others);
• To verify your identity and age (21+) in compliance with Philippine gaming regulations;
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct;
• To provide customer support and respond to your inquiries;
• To administer bonuses, promotions, and loyalty rewards;
• To monitor your gaming activity for responsible gaming purposes and to apply any self-imposed limits or restrictions;
• To send you service-related communications, including account notifications, security alerts, and transaction confirmations;
• To send you marketing communications about okbetphl promotions and offers, where you have provided consent;
• To analyze platform usage and improve the okbetphl user experience;
• To comply with our legal and regulatory obligations under Philippine law.

7. Sharing Your Personal Data

7.1 okbetphl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions;
• Identity verification providers: Third-party KYC and AML service providers who assist us in verifying your identity and preventing fraud;
• Technology service providers: Cloud hosting, data storage, and platform infrastructure providers who process data on our behalf under strict data processing agreements;
• Game content providers: Third-party game studios and live casino operators whose games are available on the okbetphl platform, to the extent necessary to deliver their services;
• Regulatory and law enforcement authorities: Philippine government agencies, including PAGCOR and the National Privacy Commission (NPC), law enforcement bodies, and courts, where we are legally required to disclose information;
• Professional advisors: Legal counsel, auditors, and other professional advisors, subject to confidentiality obligations.

7.2 All third-party service providers who process personal data on behalf of okbetphl are required to implement appropriate technical and organizational security measures and to process data only in accordance with our instructions and applicable law.

8. Cookies and Tracking Technologies

8.1 okbetphl uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support our security and fraud prevention measures.

8.2 The following types of cookies are used on the okbetphl platform:

8.3 You can control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies may affect the functionality of the okbetphl platform, including your ability to log in and access your account.

9. Data Retention

9.1 okbetphl retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

9.2 In general, okbetphl retains player account data for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering regulations and gaming regulatory requirements. Transaction records may be retained for up to seven (7) years.

9.3 Where personal data is no longer required for any legitimate purpose, okbetphl will securely delete or anonymize it in accordance with our data retention schedule.

10. Data Security

10.1 okbetphl implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data at rest, including payment information and identity documents;
• Multi-factor authentication options for player accounts;
• Regular security audits and penetration testing of our platform infrastructure;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Comprehensive staff training on data protection and information security;
• Incident response procedures for detecting, reporting, and managing data security breaches.

10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, okbetphl will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

10.3 While okbetphl takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are also responsible for keeping your okbetphl login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

11. Your Rights as a Data Subject

11.1 Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by okbetphl:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed, as set out in this Privacy Policy;
• Right of access: You have the right to request a copy of the personal data okbetphl holds about you;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You have the right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

11.2 To exercise any of the above rights, please contact our Data Protection Officer using the contact details in Section 14. We will respond to all verified data subject requests within thirty (30) days of receipt.

12. Children's Privacy

12.1 The okbetphl platform is strictly intended for individuals who are 21 years of age or older. okbetphl does not knowingly collect personal data from individuals under the age of 21.

12.2 If okbetphl becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. All funds in such an account will be forfeited in accordance with our Terms & Conditions.

12.3 If you are a parent or guardian and believe that your child has registered on the okbetphl platform, please contact our support team immediately so that we can investigate and take appropriate action.

13. Changes to This Policy

13.1 okbetphl reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by email and/or by posting a prominent notice on the okbetphl platform prior to the changes taking effect.

13.2 The date of the most recent revision is indicated at the top of this page. Your continued use of the okbetphl platform following the effective date of any amendments constitutes your acceptance of the revised Privacy Policy.

13.3 We encourage you to review this Privacy Policy periodically to stay informed about how okbetphl is protecting your personal data.

14. Contact and Complaints

14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by okbetphl, please contact our Data Protection Officer:

14.2 If you are not satisfied with our response to your data privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

14.3 okbetphl takes all data privacy complaints seriously and is committed to resolving them promptly and fairly. We encourage you to contact us directly in the first instance so that we have the opportunity to address your concern before you escalate to the NPC.